Sustainability & Impact

As a reinforcement of our Credo, our environment, social and governance efforts unite our values and purpose to build a more sustainable future for all those we serve.

We’re committed to doing more.

Through our lending and investments, engagement with clients and customers, and focus on operational sustainability, we strive to drive positive climate impact and social progress while seizing business opportunities.

Investing $50 Billion in Sustainable Financing

By 2030, we will target financing and facilitating $50 billion to help build a more sustainable future, including $5 billion to accelerate green initiatives.

Engaging our Clients

We will engage corporate clients in high-emitting sectors and will upskill 100% of our frontline colleagues on climate-related issues.

Achieving Carbon Neutrality

We continue to reduce our own operational emissions, match electricity usage with renewable energy and, by 2035, will neutralize remaining Scope 1 & 2 emissions with renewable energy credits or high-quality carbon offsets.

Led by robust corporate governance, responsible citizenship guides the decisions we make. It means serving our customers and clients, engaging shareholders, reducing our environmental impact and empowering our colleagues and communities to thrive. By championing this journey, we create an opportunity to use our reach, innovation, and insights to create a positive impact for the economy, society and environment.

Leading with robust corporate governance

Citizens has a long-standing commitment to developing and maintaining a strong enterprise-wide corporate governance framework.

Corporate governance

Board of directors

Driving positive climate impact

We are committed to driving positive climate impact by supporting clients, empowering communities, and reducing operational emissions.

Climate impact

Climate Report

Building the workforce of the future

Our commitment to developing the workforce of the future is critical to meet the accelerating needs of the economy.

Workforce partnerships

Diversity, equity & inclusion

Fostering strong communities

We work to address wealth and opportunity gaps through homeownership, small business, community development financing and delivery of innovative products and services.

Financial empowerment

Housing mortgage assistance