We’re not just an ads platform
— we’re your ads partner.

Get dedicated support from the very start.

Your Customer Onboarding Specialist will be your point of contact for technical implementation, account launch, and ongoing support for your first 60 days. Onboarding services include:

• Weekly check-in calls
• Ongoing optimization support
• Regular performance reviews
• Best practice guidance
• Dashboard education
• Creative assistance
• Custom report building
• Attribution analysis

Extend your team with an expert who knows your business inside and out.

At the 60-day mark, your dedicated account manager will become your point of contact for all strategic needs. Account management services include:

• Weekly campaign performance meetings
• Proactive campaign recommendations
• Custom reporting
• Quarterly business reviews
• Industry trend spotting

Boost revenue and recognition with ad creative that turns heads.

AdRoll’s expert designers can enhance your creative capabilities to ensure each ad catches your audience’s eyes. Creative services include:

• Quarterly ad creative production in multiple sizes and formats
• Design consultations to optimize current ad creative

Leave your compliance worries with us.

Our internal policy team can work with your account manager to help diagnose and take quick action on any advertising policy concerns or issues. Qualifying customers can also get access to advanced optimization support, including quarterly deep dives with an optimization specialist.

Day or night, we’re here to help.

If you’re experiencing off-hours technical issues or have general inquiries, our customer support specialists are on standby via chat to provide immediate assistance. For questions that require advanced attention, our customer support team will loop in your account manager to ensure a thorough resolution.