Reviews (1,738)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for boosting business conversions and average order value, particularly praising its freemium model that charges per conversion. It's lauded for its ease of use, upselling, cross-selling, and product add-on features, along with good customization options. The customer support team is commended for their efficiency and availability. The app's seamless integration, multilingual support, and clean upsell presentation are also highly valued.

May 6, 2024

The Price is Right, Decent customization, Good Customer Service!
I really appreciate the Freemium model where you pay per conversion, that feels much safer as a small business than committing to an app with too many features I don't need that's way overpriced.
I also think they have quite a lot of good customization options, especially given that it's free (until it helps you sell something).
My one criticism is the backend is a little more text based than visual, although there is a preview of the result, but if you're more of a visual designer than a computer programmer, all the text options are a little intimidating. But it's pretty intuitive! Really, very few compaints.

Foxes and Ravens
Canada
Over 1 year using the app
June 19, 2024

Shankari was very patient in explaining things to me. Thank you! Great customer service!

Davis Finest
United Kingdom
About 1 year using the app
February 14, 2024

Support was perfect, only comment is that appointment times are very far in advance, would like earlier availability.

ReLenzMe.Com
United States
About 2 years using the app
Logbase replied February 15, 2024

Thank you for sharing your feedback. We'd like to inform you that our chat services are accessible for 20 hours every day. Please don't hesitate to reach out via chat if all Zoom appointments are fully booked. We'll be happy to help.

May 9, 2024

Great customer support. Thank you Febin

FirstBike Africa
South Africa
6 days using the app
February 14, 2024

Veena helped me calmly and quickly when I set up my upsells and had some questions.

Deborah Wilde Books
Canada
19 days using the app
Logbase replied February 16, 2024

Thank you for your feedback! We're thrilled to hear that you had a positive experience with our support. We're constantly striving to improve and would love to know what could have made it a 5-star experience for you. So we have reached out to you by email. Your feedback is invaluable in helping us enhance our app.

February 9, 2024

Jananee was very helpful, thank you!

T Jacobs
United States
5 months using the app
Logbase replied February 10, 2024

Thank you for the fantastic review! We're thrilled to hear about your positive experience with us. We have reached out to you via email to check how we can satisfy you to the fullest and receive a perfect rating in the future. This will help us in improving our app's features. Looking forward to connecting with you.

December 21, 2023

Easy to use app, and zoom call with Siddarth was very helpful and quick to reposition the upselling widget on my product page.

Lucille & Grace
United Kingdom
14 days using the app
Logbase replied December 22, 2023

Thank you for your generous feedback! We're thrilled to hear that you had a positive experience with us.

October 11, 2023

The app is very good. Especially the support given by them. Febin helped us go through the app configuration and explained to us all the features present within

MyTeez
India
1 day using the app
Logbase replied October 13, 2023

Thank you so much for your feedback!

December 6, 2022

A great app that does what it should, though it could use better analytics tools. Customer support has been helpful. Recommended.

Pawfect Pals
Australia
Over 1 year using the app
Logbase replied December 8, 2022

Thank you for the feedback! We have reached out to you by email to understand what kind of analytics you are looking for.

March 20, 2023

Very professional and is a good app for start. Appreciate The staff that help me in translation for the section was needed! Thank you A lot of good modules and a good start label

Fingroup Online
Italy
11 months using the app
Logbase replied March 20, 2023

Thank you so much for taking the time to leave a review! It means a lot to our team.