I bought this to use as a diaper bin and it's been a true blessing. Even with it filled to capacity we only smell the nastiness for the brief moment the lid is open. Otherwise you'd never know the horrors that awaited inside lol! It's been running strong on the same batteries since I bought it. Bags are easy to replace and the removable bag ring is fantastic. With the top back on the bag is secure and completely concealed. I'm not sure how much the charcoal filter helps, but my main concern was odor when the can is closed, and for that purpose it works perfectly! As an added bonus the unit looks fantastic!
Update: I've been using this daily for six months or so and it is a workhorse! Still running on the same batteries I purchased when I received it and blocking diaper odor just as effectively!
Update: So, after working perfectly since last November, a couple weeks ago the lid decided to give up on me suddenly and completely! I figured the batteries had finally died, so I swapped in a fresh set and nothing happened. No light, no movement, nothing at all. I almost decided to just write it off, but figured I might as well try customer care. I sent them an email with a screen shot of my original order and description of the problem. To my pleasant surprise I got an email back within 24 hours with an incident number and instructions to call in for service. I called in thinking they were going to want me to send in the lid, but they surprised me by saying their policy had changed and I just had to pay a $9.95 service/shipping and handling fee and a new lid would be sent out. They didn't want the old one back at all. Since it would cost more than that to just ship the original lid in to them I had no issue paying the fee. About a week later I received my brand new lid! I really can'take say enough about the quality customer service I received from itouchless. It was all very simple and because of that I'm leaving my review at five stars!
If you found this review to be helpful please indicate so. If there's something missing, or you'd like additional info, don't hesitate to ask. I write these in the hope that it will help other buyers make a decision with so many similar products available for purchase.
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4.3 out of 5
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45,622 global ratings
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Stopped Working!! Called Customer Care!
I bought this to use as a diaper bin and it's been a true blessing. Even with it filled to capacity we only smell the nastiness for the brief moment the lid is open. Otherwise you'd never know the horrors that awaited inside lol! It's been running strong on the same batteries since I bought it. Bags are easy to replace and the removable bag ring is fantastic. With the top back on the bag is secure and completely concealed. I'm not sure how much the charcoal filter helps, but my main concern was odor when the can is closed, and for that purpose it works perfectly! As an added bonus the unit looks fantastic!Update: I've been using this daily for six months or so and it is a workhorse! Still running on the same batteries I purchased when I received it and blocking diaper odor just as effectively!Update: So, after working perfectly since last November, a couple weeks ago the lid decided to give up on me suddenly and completely! I figured the batteries had finally died, so I swapped in a fresh set and nothing happened. No light, no movement, nothing at all. I almost decided to just write it off, but figured I might as well try customer care. I sent them an email with a screen shot of my original order and description of the problem. To my pleasant surprise I got an email back within 24 hours with an incident number and instructions to call in for service. I called in thinking they were going to want me to send in the lid, but they surprised me by saying their policy had changed and I just had to pay a $9.95 service/shipping and handling fee and a new lid would be sent out. They didn't want the old one back at all. Since it would cost more than that to just ship the original lid in to them I had no issue paying the fee. About a week later I received my brand new lid! I really can'take say enough about the quality customer service I received from itouchless. It was all very simple and because of that I'm leaving my review at five stars!If you found this review to be helpful please indicate so. If there's something missing, or you'd like additional info, don't hesitate to ask. I write these in the hope that it will help other buyers make a decision with so many similar products available for purchase.
Top reviews from the United States
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Reviewed in the United States on January 29, 2016
Color: 13 Gallon Black / Stainless SteelVerified Purchase
I bought this to use as a diaper bin and it's been a true blessing. Even with it filled to capacity we only smell the nastiness for the brief moment the lid is open. Otherwise you'd never know the horrors that awaited inside lol! It's been running strong on the same batteries since I bought it. Bags are easy to replace and the removable bag ring is fantastic. With the top back on the bag is secure and completely concealed. I'm not sure how much the charcoal filter helps, but my main concern was odor when the can is closed, and for that purpose it works perfectly! As an added bonus the unit looks fantastic!
Update: I've been using this daily for six months or so and it is a workhorse! Still running on the same batteries I purchased when I received it and blocking diaper odor just as effectively!
Update: So, after working perfectly since last November, a couple weeks ago the lid decided to give up on me suddenly and completely! I figured the batteries had finally died, so I swapped in a fresh set and nothing happened. No light, no movement, nothing at all. I almost decided to just write it off, but figured I might as well try customer care. I sent them an email with a screen shot of my original order and description of the problem. To my pleasant surprise I got an email back within 24 hours with an incident number and instructions to call in for service. I called in thinking they were going to want me to send in the lid, but they surprised me by saying their policy had changed and I just had to pay a $9.95 service/shipping and handling fee and a new lid would be sent out. They didn't want the old one back at all. Since it would cost more than that to just ship the original lid in to them I had no issue paying the fee. About a week later I received my brand new lid! I really can'take say enough about the quality customer service I received from itouchless. It was all very simple and because of that I'm leaving my review at five stars!
If you found this review to be helpful please indicate so. If there's something missing, or you'd like additional info, don't hesitate to ask. I write these in the hope that it will help other buyers make a decision with so many similar products available for purchase.
Update: I've been using this daily for six months or so and it is a workhorse! Still running on the same batteries I purchased when I received it and blocking diaper odor just as effectively!
Update: So, after working perfectly since last November, a couple weeks ago the lid decided to give up on me suddenly and completely! I figured the batteries had finally died, so I swapped in a fresh set and nothing happened. No light, no movement, nothing at all. I almost decided to just write it off, but figured I might as well try customer care. I sent them an email with a screen shot of my original order and description of the problem. To my pleasant surprise I got an email back within 24 hours with an incident number and instructions to call in for service. I called in thinking they were going to want me to send in the lid, but they surprised me by saying their policy had changed and I just had to pay a $9.95 service/shipping and handling fee and a new lid would be sent out. They didn't want the old one back at all. Since it would cost more than that to just ship the original lid in to them I had no issue paying the fee. About a week later I received my brand new lid! I really can'take say enough about the quality customer service I received from itouchless. It was all very simple and because of that I'm leaving my review at five stars!
If you found this review to be helpful please indicate so. If there's something missing, or you'd like additional info, don't hesitate to ask. I write these in the hope that it will help other buyers make a decision with so many similar products available for purchase.
Images in this review
Reviewed in the United States on May 16, 2024
Color: 13 Gallon Black / Stainless SteelVerified Purchase
Reviewed in the United States on May 14, 2024
Color: 13 Gallon Black / Stainless SteelVerified Purchase
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