abode Status - Incident History

Infrastructure Upgrades

2023-02-13T00:57:58-08:00

Feb 13, 00:57 PST
Completed - The scheduled maintenance has been completed.

Feb 12, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 9, 13:35 PST
Scheduled - We will be undergoing scheduled maintenance at this time

Degraded performance of video services

2022-09-28T14:16:08-07:00

Sep 28, 14:16 PDT
Resolved - This incident has been resolved.

Sep 28, 13:14 PDT
Identified - The issue has been identified within AWS sub systems and a solution is being worked on. The issue is currently effecting video playback within the Abode application.

Sep 28, 11:14 PDT
Investigating - We are currently investigating this issue.

Issue Being Investigated

2022-08-25T03:29:16-07:00

Aug 25, 03:29 PDT
Resolved - This incident has been resolved.

Aug 25, 03:14 PDT
Investigating - We are currently investigating this issue.

Issue being investigated

2022-06-30T04:55:33-07:00

Jun 30, 04:55 PDT
Resolved - This incident has been resolved.

Jun 30, 04:30 PDT
Monitoring - A fix has been implemented and we are monitoring the results.

Jun 30, 03:42 PDT
Update - We are continuing to investigate this issue.

Jun 30, 03:38 PDT
Investigating - We are currently investigating this issue.

Infrastructure issues causing a major outage

2022-02-26T12:00:46-08:00

Feb 26, 12:00 PST
Resolved - This incident has been resolved.

Feb 25, 21:45 PST
Update - We are continuing to monitor for any further issues.

Feb 25, 16:28 PST
Update - We are continuing to monitor for any further issues.

Feb 25, 16:27 PST
Monitoring - A fix has been implemented and we are monitoring for further issues.

Feb 25, 14:30 PST
Update - We are continuing to work towards the root cause of this issue, we will update here as soon as we have further information.

Feb 25, 10:00 PST
Investigating - We are currently investigating this issue

Partial outage

2021-12-15T15:28:14-08:00

Dec 15, 15:28 PST
Resolved - This incident has been resolved.

Dec 15, 09:21 PST
Monitoring - A fix has been implemented and we are monitoring the results.

Dec 15, 08:04 PST
Investigating - We are currently investigating a partial outage due to an internet connectivity issue in AWS.

Degredated performance with apps

2021-11-27T20:34:35-08:00

Nov 27, 20:34 PST
Resolved - This incident has been resolved.

Nov 27, 08:18 PST
Monitoring - A fix has been implemented and we are monitoring the results.

Nov 27, 07:10 PST
Identified - The issue has been identified and a fix is being implemented.

Performance issues with core abode services

2021-11-06T16:24:37-07:00

Nov 6, 16:24 PDT
Resolved - This incident has been resolved.

Nov 6, 13:47 PDT
Monitoring - A quick fix has been implemented. We will continue to monitor to ensure the issue is fully resolved.

Nov 6, 13:35 PDT
Investigating - We are investigating an issue affecting the core abode services including apps. We will update the status here as soon as the issue is identified.

Degraded performance effecting video streaming

2021-11-04T15:08:30-07:00

Nov 4, 15:08 PDT
Resolved - This incident has been resolved.

Nov 4, 14:36 PDT
Monitoring - The performance issue has been resolved and we are now monitoring to ensure it is fully resolved.

Nov 4, 13:56 PDT
Investigating - We are currently investigating an issue that is effecting video streaming in apps.

Degredated perofrmance with apps

2021-11-04T10:06:09-07:00

Nov 4, 10:06 PDT
Resolved - This incident has been resolved.

Nov 4, 09:43 PDT
Monitoring - A fix has been implemented and we are monitoring the results.

Nov 4, 09:10 PDT
Investigating - We are currently investigating this issue.

Degraded performance of notifications and timeline

2021-09-04T16:07:09-07:00

Sep 4, 16:07 PDT
Resolved - This incident has been resolved.

Sep 4, 13:24 PDT
Monitoring - A fix has been implemented and we are monitoring the results.

Sep 4, 13:01 PDT
Investigating - We are currently investigating this issue.

Cloud Outage

2021-08-31T16:45:15-07:00

Aug 31, 16:45 PDT
Resolved - This incident has been resolved.

Aug 31, 16:40 PDT
Update - We are continuing to monitor for any further issues.

Aug 31, 16:22 PDT
Monitoring - A fix has been implemented and we are continuing to monitor closely to ensure 100% recovery

Aug 31, 13:59 PDT
Update - We continue to monitor the AWS issue closely whilst working to ensure we can restore services as soon as its resolved.

Aug 31, 12:51 PDT
Update - We are continuing to monitor the issues with our Amazon Web Services as we work on a solution to restore services as soon as possible.

Aug 31, 12:14 PDT
Identified - We have identified an issue with our services provided by AWS and we are investigating further.

Aug 31, 12:12 PDT
Update - We are continuing to investigate this issue.

Aug 31, 11:27 PDT
Update - We are continuing to investigate this issue.

Aug 31, 11:20 PDT
Investigating - We are currently investigating this issue.

Partial cloud outage

2021-08-26T03:30:00-07:00

Aug 26, 03:30 PDT
Resolved - During a routine deployment, we encountered an unexpected error that resulted in a partial cloud outage affecting all app users. This issue has been identified and resolved.

Integration Services

2021-03-31T10:00:38-07:00

Mar 31, 10:00 PDT
Resolved - This incident has been resolved.

Mar 31, 08:23 PDT
Monitoring - A fix has been implemented and we are monitoring the results.

Mar 30, 12:22 PDT
Investigating - We are currently investigating an issue with our 3rd party integrations.

Infrastructure upgrade

2021-02-22T03:01:08-08:00

Feb 22, 03:01 PST
Completed - The scheduled maintenance has been completed.

Feb 22, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 21, 23:44 PST
Scheduled - We will be undergoing scheduled maintenance at this time. This will result in delayed processing of messages in the timeline and your applications may be unavailable for a period of time.

IFTTT functionality

2020-09-28T20:52:22-07:00

Sep 28, 20:52 PDT
Resolved - This incident has been resolved.

Sep 28, 18:52 PDT
Identified - Users utilising the IFTTT may currently be experiencing some issues with IFTTT.

We are investigating this issue currently.

Delays in Notifications and Timeline Updates

2020-09-28T18:50:33-07:00

Sep 28, 18:50 PDT
Resolved - This incident has been resolved.

Sep 28, 17:01 PDT
Investigating - We are currently investigating this issue.

Degraded Performance for 3G Backup Connection

2020-09-28T17:00:23-07:00

Sep 28, 17:00 PDT
Resolved - This incident has been resolved.

Sep 20, 14:48 PDT
Investigating - Some abode customers may currently be experiencing a 3g cell connection issue. We are investigating the cause of this, and will update you once more information is available

Cue automations, Google Assistant and Alexa issues

2020-09-09T08:54:37-07:00

Sep 9, 08:54 PDT
Resolved - This incident has been resolved.

Sep 9, 08:41 PDT
Monitoring - A fix has been implemented and we are now monitoring the results.

Sep 9, 08:27 PDT
Identified - The issue has been identified and a fix is being implemented

Sep 9, 08:16 PDT
Investigating - We are currently investigating an issue affecting CUE automations, Alexa, and Google Assistant.

Notifications not being delivered to apps.

2020-09-05T06:59:22-07:00

Sep 5, 06:59 PDT
Resolved - This incident has been resolved.

Sep 5, 05:35 PDT
Update - We are continuing to investigate this issue.

Sep 5, 05:29 PDT
Investigating - We are currently investigating this issue.

Degraded performance of notifications and timeline

2020-08-30T17:22:24-07:00

Aug 30, 17:22 PDT
Resolved - This incident has been resolved.

Aug 30, 16:59 PDT
Monitoring - A fix has been implemented and we are monitoring the results.

Aug 30, 10:45 PDT
Investigating - We are currently investigating this issue

Degraded Performance

2020-07-31T15:37:20-07:00

Jul 31, 15:37 PDT
Resolved - This incident has been resolved.

Jul 31, 15:26 PDT
Monitoring - A fix has been implemented and we are monitoring the results.

Jul 31, 15:17 PDT
Update - We are continuing to work on a fix for this issue.

Jul 31, 15:13 PDT
Identified - The issue has been identified and a fix is being implemented.

Jul 31, 15:08 PDT
Investigating - We are currently investigating this issue.

Degraded performance on abode cloud, mobile applications may be non responsive.

2020-07-29T11:34:51-07:00

Jul 29, 11:34 PDT
Resolved - This incident has been resolved.

Jul 29, 09:36 PDT
Update - We are continuing to monitor for any further issues.

Jul 29, 09:31 PDT
Monitoring - A fix has been implemented and we are monitoring the results.

Jul 29, 09:15 PDT
Identified - The issue has been identified and we are working on a fix.

Jul 29, 09:09 PDT
Investigating - We are currently investigating this issue.

Degraded performance on abode cloud

2020-07-25T16:50:23-07:00

Jul 25, 16:50 PDT
Resolved - This incident has now been resolved.

Jul 25, 14:38 PDT
Monitoring - A temporary fix has been implemented while we continue to monitor and resolve the root cause of the issue. Further updates will be posted here. We are working on this to stop it from reoccurring.

Jul 25, 14:31 PDT
Identified - We are having a repeat of the issue from earlier today, we expect it will be a quick fix and will keep the status page up to date. We are also working on a permanent fix at the same time. App usage is currently affected.

Degraded performance on abode cloud

2020-07-25T13:11:06-07:00

Jul 25, 13:11 PDT
Resolved - This incident has been resolved.

Jul 25, 11:24 PDT
Monitoring - A fix has been implemented and we are monitoring the results.

Jul 25, 11:16 PDT
Investigating - We are currently investigating this issue.