AT&T Gives Customers Affected by Nationwide Outage $5 Credit: 'Making It Right'

After many AT&T customers experienced a major network outage earlier this week, the company has announced a plan to “help make it right.”

The mobile network shared the reimbursement plan in a statement titled “Making It Right” on its website.

“We apologize for Thursday’s network outage,” the statement began. “We recognize the frustration this outage has caused and know we let many of our customers down. We understand this may have impacted their ability to connect with family, friends, and others. Small business owners may have been impacted, potentially disrupting an essential way they connect with customers.”

In order to “help make it right,” AT&T said it will be “reaching out to potentially impacted customers” and “automatically applying a credit to their accounts.”

The credit will be valued at $5, which is “the average cost of a full day of service,” per AT&T.

“We want to reassure our customers of our commitment to reliably connect them – anytime and anywhere,” the statement said. "We’re also taking steps to prevent this from happening again in the future. Our priority is to continuously improve and be sure our customers stay connected.”

According to the statement, one $5 credit will be added to affected customers’ AT&T WirelessSM accounts, and should be applied within two bill cycles.

The offer “does not apply to AT&T Business, AT&T Prepaid or Cricket,” the company noted.

The widespread network outage impacted thousands across the nation for several hours on Thursday before it was resolved.

AT&T announced that wireless service had been restored to affected customers in a statement shared around 3:00 p.m. EST on Thursday.

"We sincerely apologize to them," the statement said. "Keeping our customers connected remains our top priority, and we are taking steps to ensure our customers do not experience this again in the future."

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On Friday, a company letter penned by CEO John Stankey stated that the cause of the outage was a technical error.

“Our initial review of the cause of Thursday’s outage indicates it was due to the application and execution of an incorrect process used while working to expand our network,” the CEO wrote in the letter, which was titled, "Addressing the February 22 outage.''

“We are investing billions to grow our network and deliver an even more exceptional customer experience. This is both a point of pride and a challenge that always requires care and focus," he continued.

Later in the letter, Stankey added that “moments like these are a test of resilience.”

“This is not our first network outage, and it won’t be our last – unfortunately, it’s the reality of our business,” he wrote. “What matters most is how we react, adapt, and improve to deliver the service our customers need and expect.”