article

Free access

The productivity paradox of information technology

Author:

Erik BrynjolfssonAuthors Info & Claims

Communications of the ACM, Volume 36, Issue 12

Pages 66 - 77

https://doi.org/10.1145/163298.163309

Published: 01 December 1993 Publication History

PDF eReader

References

[1]

Alpar, P, and Kim, M. A comparison of approacl~es to the measurement of IT value. In Proceedings of the Twenty- Second Hawaiian International Conference On System Science (Honolufu. Hawaii 1990).

Google Scholar

[2]

Baily, M, and Chakrabarti, A. Electronics and white-:ollar productivity. In ln novathm and the Productivity Crisis, Brookings, Washington, I988.

Google Scholar

[3]

Baily, M.N. and Gordon, R.J. The productivity slowdown, measurement issues, and the explosion of computer power. In Brooking~ Papers on Economic A ctivi~, W.C. Brainard, and G.I., Perry. The Brookings Institution, Washington, I),C, 1988,

Google Scholar

[4]

Barua, A., Kriebel, C. and Mukhopadhyay, T. Information technob og3' and business valtm: An analytic and empirical investigation. Working Paper, University of Texas, Austin, Tex. May 199 I.

Google Scholar

[5]

Berndt, E.R. and Morrison, C.J. High-tech capital, economic and labour composition in U.S. manufacturing industries: An exploratory analysis. National Bureau of Economic Research Manuscript, Apr. 24, 1991.

Google Scholar

[6]

Brooke, G, l:nlbrmation technology and productivity: An economic analysis of the effects of prcvduct differentiation. Ph.D. dissertation, University of Minnesota, 1991.

Google Scholar

[7]

Brynj:()lfsson, E. and Hitt, I~. Is information systems spending productive? New evidence and new results, inte> nal.ionai Ca)~erence on Information Systems (Orlando, FL, 1993).

Google Scholar

[8]

Brynjolfsson, E., Malone, T., Gurbaxani, V. and Kambil, A. Does infof mation technology lead to smaller firms? Manag. Sci. To be published,

Digital Library

Google Scholar

[9]

Clemons, E.K. Evaluation of strategic investments in information technology. Commun. ACM .34, 1 (1991), 22- 36.

Digital Library

Google Scholar

[10]

Cron, W.I. and Sobol, M.G. The relationship between computerization and performance: A strategy tbr maximizing the econo,nic benefits ol computerization. J. Inf. Manag. 6 (1983), 171-181.

Crossref

Google Scholar

[11]

David, P.A. Computer and Dynamo. 1he Modern Productivity Paradox in a Not- Too-Distant Mirror. Center for Economic Poficy Research, Stanford, Calif. (1989).

Google Scholar

[12]

Denistm, E.F. Estimates of productivity Change by Industry: An Evaluation arm an Alternative. The Brookings Institution, Washington), DC, i989.

Google Scholar

[13]

Economist. Working harder, doling less. (1990), 17,

Google Scholar

[14]

Franke, R.F. Technological revolution and productivity decline' Computer introduction it, the financial industry, Tech. Forecast. Soc. Change 3I (1987).

Google Scholar

[15]

Hammer. M. Reengineering work: Don't automate, obliterate. Harvard Bua'. Rev. (July-Aug. 1990), 104-t 12.

Google Scholar

[16]

Harris, S.E. and Katz, J.L. Predicting organizational performance using information technology, managerial control ratios. In Prorceedings of the Twenty--Second Hawaikm International Conqference ~m System Science (Honolulu, Hawaii, 1989).

Google Scholar

[17]

Kaplan, R. Management accounting for advanced technological environments. Sci. 24.5 (Sept. 1989), 819- 823.

Crossref

Google Scholar

[18]

Kemerer, C.F. and Sosa, G.L. Systems development risks in strategic information systems. In~o. &(tw. Tech.33, 3 (Apr. 1991), 212-213.

Digital Library

Google Scholar

[19]

Loveman, G.W. An assessment of the productivity impact on information technologies. MIT Management in the 1990s working paper #88-054, July, 1988.

Google Scholar

[20]

Malone, T. and Rockart, J. Computers, networks and the corporation. Sci. LAm, 265, 3 (1991), 128--136.

Google Scholar

[21]

Morrison, C.j. and Berndt, E.R. Assessing the productivity of infi)rmation technology" equipment iu the U.S. manufacturing industries. National Bureau of Economic Research Working Paper #3582, Jan. 1990.

Google Scholar

[22]

Noyelle, T., Ed. Skills, Wages, and Pro. ductivity, in the Service Sector. Westview Press, Boulder, Col., 1990.

Google Scholar

[23]

Osterman, P. The impact of computers on the employment of clerks and managers. Industrial and Labor Relations Review 39 (1986), 175-1186.

Crossref

Google Scholar

[24]

tanko, R.R. Is office productivity stagnant? 3.IiS Q. (June 1991), 190- 203.

Digital Library

Google Scholar

[25]

Parsons, DJ., Gottlieb, C.C. and Denny, M. th-oductivity and computers in Canadian banking. University of Toronto, Dept .. of Economics working paper #9(112, .June, 1990.

Google Scholar

[26]

Roach, S.S. America's white-collar productivity dilemma. Manuf Eng. (Aug. 1989), 104.

Google Scholar

[27]

Roach, S.S. Services under siege- The restructuring imperative, liar. yard Bus, Re,. (Sept.-Oct. 1991), 82- 92.

Google Scholar

[28]

Siegel, D. and Grilicbes, Z. Purchased service?s, oul so|l lcing, coin puters ;rod productivity in manufacturing, National Bureau o| Economic Research WP#3678, Apr., 1991,

Google Scholar

[29]

Snow, C.P. Government science and public lx)licy. Science t5i (1966), 650- 653.

Google Scholar

[30]

Strassmann, P:A. The Business Value of Computers, Infot-mation Economics Press, New Canaan, Conn., 1990.

Digital Library

Google Scholar

[31]

"T'hurow, L. Economic paradigms atut stow American productivity growth. Ea.~tern Eco. J. 13 (1987), 333-343.

Google Scholar

[32]

Weill, P. Do Computers Pay Off? iCII Press, Washington, D.C., 1990.

Google Scholar

Cited By

View all

Das SPatro UPanda TPani DBadawy H(2024)Insights and Future Prospects for ChatGPTApplications, Challenges, and the Future of ChatGPT10.4018/979-8-3693-6824-4.ch005(91-125)Online publication date: 14-Jun-2024
https://doi.org/10.4018/979-8-3693-6824-4.ch005
Akarsu G(2024)Tourism, Internet Usage, and SafetyEncyclopedia of Information Science and Technology, Sixth Edition10.4018/978-1-6684-7366-5.ch042(1-23)Online publication date: 1-Jul-2024
https://doi.org/10.4018/978-1-6684-7366-5.ch042
Lutskiv OShults SPopadynets NHorbova K(2024)Factors of productive capacity of the economy of Ukrainian regions in the innovation dimensionUkrainian Journal of Applied Economics and Technology10.36887/2415-8453-2024-1-499:1(287-295)Online publication date: 31-Jan-2024
https://doi.org/10.36887/2415-8453-2024-1-49
Show More Cited By

Index Terms

The productivity paradox of information technology
1. Information systems
  1. Information systems applications
2. Social and professional topics
  1. Professional topics
    1. Computing and business
    2. Computing industry

Recommendations

Information technology productivity: in search of a definite observation

The perceived phenomenon that huge investments in information technology (IT) over the past four decades have yielded a very small gain in productivity has been dubbed the 'IT paradox'. Researchers have tried various ways to prove or disprove the ...
Read More
Job Hopping, Information Technology Spillovers, and Productivity Growth

The movement of information technology IT workers among firms is believed to be an important mechanism by which IT-related innovations diffuse throughout the economy. We use a newly developed source of employee microdata---an online resume database---to ...
Read More
Information technology and productivity: Empirical evidence from the Chinese electronics industry

The importance of IT has been increasing in both developing and developed countries over the past three decades. However, almost all findings on IT productivity have been based on data collected in developed countries, while research on productivity in ...
Read More

Comments

Information & Contributors

Information

Published In

Communications of the ACM Volume 36, Issue 12

Dec. 1993

100 pages

ISSN:0001-0782

EISSN:1557-7317

DOI:10.1145/163298

Editor:
Jacques Cohen

Issue’s Table of Contents

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 01 December 1993

Published in CACM Volume 36, Issue 12

Permissions

Request permissions for this article.

Request Permissions

Check for updates

Author Tags

Qualifiers

Article

Contributors

Other Metrics

View Article Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

1,296
Total Citations
View Citations
27,883
Total Downloads

Downloads (Last 12 months)2,617
Downloads (Last 6 weeks)296

Other Metrics

View Author Metrics

Citations

Cited By

View all

Das SPatro UPanda TPani DBadawy H(2024)Insights and Future Prospects for ChatGPTApplications, Challenges, and the Future of ChatGPT10.4018/979-8-3693-6824-4.ch005(91-125)Online publication date: 14-Jun-2024
https://doi.org/10.4018/979-8-3693-6824-4.ch005
Akarsu G(2024)Tourism, Internet Usage, and SafetyEncyclopedia of Information Science and Technology, Sixth Edition10.4018/978-1-6684-7366-5.ch042(1-23)Online publication date: 1-Jul-2024
https://doi.org/10.4018/978-1-6684-7366-5.ch042
Lutskiv OShults SPopadynets NHorbova K(2024)Factors of productive capacity of the economy of Ukrainian regions in the innovation dimensionUkrainian Journal of Applied Economics and Technology10.36887/2415-8453-2024-1-499:1(287-295)Online publication date: 31-Jan-2024
https://doi.org/10.36887/2415-8453-2024-1-49
Diavastis IChrysafis KPapadopoulou G(2024)Determinants of Accounting Information Systems Success: The Case of the Greek Hotel IndustryInternational Journal of Financial Studies10.3390/ijfs1202004212:2(42)Online publication date: 30-Apr-2024
https://doi.org/10.3390/ijfs12020042
Pirro N(2024)Investigation and Effectuation of Enterprise Resource Planning Systems at QTX Airways Limited Company Doctoral Study Project (DSP)SSRN Electronic Journal10.2139/ssrn.4845318Online publication date: 2024
https://doi.org/10.2139/ssrn.4845318
Bar-Gill SBrynjolfsson EHak N(2024)Helping Small Businesses Become More Data-Driven: A Field Experiment on eBayManagement Science10.1287/mnsc.2021.02026Online publication date: 3-Jan-2024
https://doi.org/10.1287/mnsc.2021.02026
Goldin IKoutroumpis PLafond FWinkler J(2024)Why Is Productivity Slowing Down?Journal of Economic Literature10.1257/jel.2022154362:1(196-268)Online publication date: 1-Mar-2024
https://doi.org/10.1257/jel.20221543
Ou JWong I(2024)Moving Through the Storm: A Longitudinal Study on IT-Based Agile Organizational Crisis ResponseSage Open10.1177/2158244024123946714:2Online publication date: 22-Apr-2024
https://doi.org/10.1177/21582440241239467
Panchal DKrishnamoorthy BBhattacharyya S(2024)Exploring the causal complexity of business models with organizational performance: a study for the pharmaceutical industryThe TQM Journal10.1108/TQM-12-2023-0427Online publication date: 10-Jun-2024
https://doi.org/10.1108/TQM-12-2023-0427
Show More Cited By

View Options

View options

PDF

View or Download as a PDF file.

PDF

eReader

View online with eReader.

eReader

Get Access

Login options

Check if you have access through your login credentials or your institution to get full access on this article.

References

Cited By

Index Terms

Recommendations

Information technology productivity: in search of a definite observation

Job Hopping, Information Technology Spillovers, and Productivity Growth

Information technology and productivity: Empirical evidence from the Chinese electronics industry

Comments

Information

Published In

Publisher

Publication History

Permissions

Check for updates

Author Tags

Qualifiers

Contributors

Other Metrics

Bibliometrics

Article Metrics

Other Metrics

Citations

Cited By

View options

PDF

eReader

Get Access

Login options

Full Access

Figures

Other

Share

Share this Publication link

Share on social media

Affiliations